Returns & Refund Policy

Due to the perishable nature of our artisanal cakes and cupcakes, we are unable to accept returns for change of mind. If you encounter any quality issues with your order, please contact us within 24 hours of delivery or pickup for a resolution.

Return Process

• 1.
  Contact Our Team

  Email our customer service team immediately with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and the packaging to help our bakers assess the quality concern.

• 3.
  Product Assessment

  Our quality control team will review your claim to determine if a replacement, store credit, or refund is applicable.

• 4.
  Resolution Processing

  Approved refunds or credits will be processed within 3-5 business days to ensure your satisfaction with our service.